Legal
Shipping & Delivery Policy
Last updated: [date]
1. Where we ship from
All orders are packed and dispatched from our store in Hyderabad, Telangana. We currently ship to addresses anywhere in India. We do not offer international shipping at this time.
2. Processing time
Orders are packed and handed to our courier partner within 1–2 business days of payment being confirmed, excluding weekends and public holidays. During restocks, new set releases, or a live Rip & Ship show, this can take a little longer — we'll always email you once your order actually ships.
3. Shipping charges
A flat shipping fee of ₹250 applies to every order. Orders made up entirely of Rip & Ship slots are charged ₹150 instead. Shipping is charged on every order — there is currently no free-shipping threshold. All orders are prepaid; we do not offer Cash on Delivery.
4. Delivery timelines
Once dispatched, orders typically arrive within 5–7 business days, depending on your location. This is an estimate, not a guarantee — courier delays due to weather, regional disruptions, or high volume around holidays/set releases are outside our control.
5. Order tracking
You'll receive an email as soon as your order ships, and you can always check its status from Account → Orders. Once handed to the courier, the shipment is trackable through the courier's own portal using the details in that email.
6. Incorrect or incomplete address
Please double-check your shipping address at checkout — we pack and ship to exactly what's on the order. If a delivery fails or is returned to us because of an incorrect or incomplete address you provided, we'll contact you to arrange re-shipment; a second shipping charge may apply.
7. Lost, delayed, or damaged in transit
We're not liable for damage that occurs in transit — once an order is handed to our courier, any damage claim is between you and them, using the courier name and tracking details from your shipping confirmation email. If your order seems lost or significantly delayed, contact us with your order number and we'll look into it with the courier on your behalf.
8. Questions
Contact Support from your Account, or email ghostandgenesistcg@gmail.com, with your order number.