Legal
Returns & Refunds
Last updated: [date]
1. All sales are final
Once an order is placed, it's final — we don't accept cancellations or refund requests for a change of mind. This applies to singles, graded cards, sealed product, and rip-and-ship purchases alike. The only refund scenario is covered in §5.
2. Singles & graded cards
All sales of singles and graded cards are final.
3. Sealed product
Sealed product cannot be returned once the seal is broken. An internal factory defect (e.g. a printing error or a missing card inside a factory-sealed pack) is a manufacturer issue, not ours to refund — see §4.
4. Manufacturer defects
Factory-sealed products are sealed and shipped exactly as we receive them from the manufacturer/ distributor. If a sealed pack or box turns out to have an internal manufacturing issue — miscut cards, printing errors, a missing card inside an unopened pack — that's a manufacturer defect. We're happy to point you to the manufacturer's own support/ warranty process, but this falls outside what we can refund or replace ourselves.
5. Damage in transit
We are not liable for any damage that occurs in transit. Once an order is handed to our courier, responsibility for its safe delivery sits with them — a transit-damage claim is between you and the courier directly, using the courier name and tracking details from your shipping confirmation email. This applies to every product type, including rip-and-ship purchases (§6).
6. Rip-and-ship purchases
A rip-and-ship slot purchase is final once the pack is opened on stream against your slot number.
7. Non-delivery & returns to sender
Please make sure your shipping address is correct at checkout — see our Shipping & Delivery Policy for how we handle a failed delivery due to an incorrect or incomplete address. If a package is returned to us as undeliverable because of an address error on your end and you'd rather be refunded than have it reshipped, the refund is issued minus the original shipping cost and any return-shipping cost the courier charged us.
8. Refund method & timeline
If you paid online, approved refunds are issued to the original payment method via PayU within 6–8 business days of approval. If you paid us directly (e.g. over WhatsApp), the refund is sent back the same way — typically UPI or bank transfer, to the account payment was received from.
9. Questions
Contact Support from your Account, or email ghostandgenesistcg@gmail.com, with your order number.